Crowne Plaza Newcastle - Stephenson Quarter by IHG

The location: near the train station. Did not hear the trains from my hotel room, but it was close enough to see people waiting on the platform for a train. It was also a 15 minute walk to the library where the coach picks up and drop off. We took Flixbus from London. Near the City Centre: walking distance about 10 mins Stayed from Wed to Sat. Asked staff on Friday if I could have late checkout and it was granted free of charge and no hassle. Breakfast: lovely, good choice. Staff greeted us with recognition. Products: good quality shower gel, shampoo, and lotion. The lotion was so rich, and the smell was gorgeous.

Everything😊 Our bedroom smelt lovely and was large and airy. Lovely comfy bed and large ensuite with walk in shower. 3 members of staff went out of their way, to make our stay special. Dan restaurant manager, nothing was to much trouble for him, whatever we asked for was received with a smile. Taylor waitress gave us advise on good places to visit and again so happy. Hannah receptionist found us a quieter room on the Saturday night, again took me to show me another room at back of hotel. Nothing again was too much trouble even though I forgot to take everything out of one bedroom to the other, and she had to make another trip up to the room. All these members of staff and others that haven't been mentioned,made this a lovely hotel to stay at.

The hotel is very large, clean, modern and spacious. Service from the reception staff was excellent and they were able to facilitate an early check-in for us. The room was large and clean, with comfortable beds. Breakfast was also excellent and the staff, particularly the breakfast manager, were very attentive and quick to deal with any issues or requests. Overall, one of the best hotel services we've had at a mid-range chain restaurant in the UK for a number of years.

Breakfast had a wide range of buffet options which were regularly topped up.. staff helpful and attentive. Lounge facility on 6th floor a useful bonus

The hotel is very clean, well presented and modern. Friendly staff who are happy to help. Leisure facilities are very slick. Lovely ambient poolside, hot jacuzzi and a very powerful steam room. The pool is intimate but the small size means that it’s easily filled to capacity as I was turned away a few times from pool access. Missed my morning swim on the last day sadly. However the gym is an excellent addition, again, while small, it provides all the necessary equipment and is rarely busy. Spa facilities were top notch and well priced, my girlfriend received a back massage and felt very well looked after. I would recommend booking treatments well in advance as they go quickly. The visual aesthetic and atmosphere of the wellness and leisure centre is immaculate. Very cool when you go underground from the reception floor into a realm of calm, wellness and luxury. The bar and restaurant is lovely, with the reception giving us a drink on the house. Overall I think the food and drink prices could be lowered slightly. The £5 tray charge for room service is a little overboard. The corridors and lifts are lovely and efficient. The room was spacious, modern, clean and very comfy with well working air con or heating. The bathroom, shower and bath was immaculate and very refreshing. Lighting is lovely. Complimentary shampoo, body wash is available. It did say on the booking that a mini bar was included for the room but this was nowhere in sight, however the free drink bar token made up for this. Lovely tee and coffee machine, fridge and all the extra facilities you would need are there. TV only has live TV or YouTube, would be nice to have a smart TV with streaming services available. Wi-Fi was good overall but sometimes a little buggy or slow. Key cards for the rooms have a nice wooden touch and the locking system and safe was handy. Great location and easy access to Newcastle central station and surrounding city. Lots of wonderful nightlife.